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Find guides, tutorials, and answers to common questions about using LetHub.
Getting Started
Creating your LetHub account
Step-by-step guide to setting up your agency account and inviting team members.
Adding your first property
How to add properties manually or import them in bulk via CSV upload.
Setting up your portfolio dashboard
Customising your dashboard widgets, KPIs, and quick actions for your workflow.
Inviting your team
How to add team members, set permissions, and manage access levels.
Connecting your bank account
Setting up open banking for automated rent reconciliation and payment tracking.
Property Management
Managing tenancies
Creating, editing, and ending tenancies — including rent schedules and deposit registration.
Rent collection and arrears
Tracking rent payments, setting up automated reminders, and managing arrears cases.
Maintenance and repairs
Logging maintenance issues, using AI triage, and managing the quote-to-completion workflow.
Property inspections
Scheduling, conducting, and documenting property inspections — including photo evidence.
Portfolio reporting
Generating landlord reports, financial statements, and compliance summaries.
Compliance
Understanding compliance tracking
How LetHub tracks EPCs, gas safety, EICRs, PAT testing, and other certificates.
Renters' Rights Bill 2025
What the new legislation means for your agency and how LetHub helps you stay compliant.
GDPR and data protection
How LetHub helps you meet your data protection obligations as a data controller.
Right to Rent checks
Managing Right to Rent verification within the platform for England-based tenancies.
Account & Billing
Managing your subscription
Upgrading, downgrading, or cancelling your LetHub plan.
Understanding your invoice
How to read your monthly or annual LetHub invoice, including VAT breakdown.
Updating payment method
Changing your credit card or switching to direct debit billing.
Account security
Enabling two-factor authentication, managing sessions, and security best practices.
Still need help?
Our support team is available Monday to Friday, 9am–6pm GMT. We typically respond within 2 hours.